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WEM 4.6 – Agent (Agent Name) is not Bound to any Configuration Sets

by Alain Assaf, CTA, Raleigh-Durham CUGC Leader

Workspace Environment Management is one of the most exciting products recently acquired by Citrix. I’ve been testing and using the product since day one. I recently upgraded to Workspace Environment Management 4.6 and started seeing a lot of the following Event Log errors on my WEM infrastructure servers (in the Norskale Broker Service Event Log):

I did a quick search and found the following article – After Upgrade to WEM 4.6 agents not getting configurations with error: Agent (Agent name) is not bound to any configuration set. If you are using Active Directory OU’s in your configuration sets, this bug prevents any WEM agents from registering.

I reached out to our TRM and received the private hotfix that addresses this issue:

  1. Stop the ‘Norskale Infrastructure Service’
  2. Backup “C:\Program Files (x86)\Norskale\Norskale Infrastructure Services\Agent Broker Component.dll”
  3. Copy the replacement Agent Broker Component.dll from the private hotfix to “C:\Program Files (x86)\Norskale\Norskale Infrastructure Services”
  4. Reboot your WEM Infrastructure Server

When I did this, the errors stopped. As the Support Article states, this issue will be addressed when WEM version 4.7 is released.

Please ask questions and/or leave comments below…

Take care,
Alain

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