by Carl Behrent, CTA

We are currently using an in-house written app that allows users to add/remove/set as printer their network printers.

Our users like this custom tool because its so simple to navigate around, but going into our new XenApp 7.15 environment on Windows Server 2016 OS, this tool doesn’t work.

In this new environment, we are going to implement Citrix Workspace Environment Management (WEM) and I noticed it comes with the ‘Manage Printers’ function as part of the WEM agent deployed to the XenApp Member servers, this tool is very good but is semi hidden away and takes a couple of clicks to find it, whereas our users were used to having a desktop printer icon to get to the custom app.

I decided to see if the WEM ‘Manage Printers’ function can be made into a desktop icon. The details to turn this into an application are:

• Command Line: C:\Program Files (x86)\Norskale\Norskale Agent Host\PrnsMgmtUtil.exe
• Working Directory: C:\Program Files (x86)\Norskale\Norskale Agent Host
• Icon File: C:\Windows\System32\shell32.dll
• Icon Index: 16
• Display Name: Printer Management
• Action Type: Create Application Shortcut

Don’t forget to ‘assign’ the new application in Action Assignment.

I have also reached out to the WEM Product Team to see if an AD printer search function could be added into the Manage Printers applications, so rather than only searching assigned printers, users can search AD for printers to add, similar to what we have today in our custom Printer Management application.